1Recido is currently free
Recido is in beta and is free to use. We do not take payments, and there are no in-app purchases or subscriptions, so there is nothing to refund.
If anyone asks you to pay for Recido, it is not us — please let us know at support@recido.app.
2If paid plans are introduced: app store purchases
If we offer paid plans through the Apple App Store or Google Play, the purchase is processed by Apple or Google, and refunds follow their processes:
- Apple App Store: request a refund at reportaproblem.apple.com.
- Google Play: see Google Play's refund help page.
We cannot issue refunds directly for purchases made through Apple or Google.
3If paid plans are introduced: buying from us directly
If we ever sell plans directly, before we charge anyone we will publish a clear policy here. It will include:
- prices shown with any applicable taxes before you buy;
- no hidden fees;
- the ability to cancel at any time, with clear information about what happens to the current billing period; and
- how to request a refund, and any statutory rights you have — for example, the right to cancel within 14 days that consumers have in the EU and UK.
4Contact us
Questions about payments or refunds? Email support@recido.app.